No doubt, Kenster ... I've actually had situations where I've asked for demo access to better the likelihood of JV support, only to find out that ... though the launch was near, the product had not been created yet. Not just yet to be tested ... created.

That's not even taking into consideration the ridiculous hype and promises that are rarely even close to being delivered. Selling way too much sizzle, with little steak to back it up. :P

Customer support is a whole other issue, sometimes nearly non-existent ... which is ironic, seeing as any Business owner that's been around any length of time knows that repeat customers are golden ... and you don't keep a customer if the CS isn't there.

A correction usually comes along to weed out the bad eggs ... just sucks that we take the heat along with them due to generalization till the process runs it's course.

Cheers,

Mike Sr