Laurie, thanks much for bringing David to my attention.
I will contact him via his registered email.  As with all other members, the discussion forum really isn't the right place for support requests.  
We have very open lines of communication through our help desk: 
http://support.jvnotifypro.com  as well as our contact email addresses: 
support@jvnotifypro.com  and  
jvnp2.helpdesk@gmail.com .
The overwhelming majority of users who use the proper channels to get in touch with us have found their account issues satisfied within 24 hours.
Thanks again,
Mike Jr.