Great post, John!

Thanks very much for sharing! As to your advice about having an effective system set up for replying to emails within 24 hours, I couldn't agree more. Nothing goes further in the eyes of customers than being on top of all business correspondence. It says all the right things about professionalism and dedication to what you do, and it also shows that you take your members/customers concerns and issues seriously and with respect.

Of everything that I've done in my online businesses, perhaps this one activity of courteous, prompt and systematic email response has taken me the furthest in the eyes of my customers and members.

Happy JVing!

Richard