Quote Originally Posted by Marc C
.............................. I will say that many returns/refunds are due in part to "not understanding the product itself". It is far easier to request a refund than it is learning.......................
Unfortunately one of the main sales techniques in our industry consists of telling people what the product is NOT..and keeping the product details secret to create intrigue and curiosity.

It's no wonder then that many people do not understand the product when they actually get it and head straight for the refund. For the vendor, if it triples sales it doesn't matter if it triples refunds.