
Originally Posted by
Kristine Wirth
RE: Upsell or Downsell...
If they had already agreed to purchase an item and then all of a sudden are hit with another "option" of paying even more money with an upsell, I feel you risk losing the initial sale. I know it's not a popular notion to even consider no OTO at all, but am curious as to how many people simply abandon the process all together once they've already agreed to the initial purchase because it appears to them to be "more work" to have to make yet another decision that they might have even struggled with in the first place.