Rob Toth
11-16-2011, 09:48 AM
I screwed up...
I take full responsibility...
... a customer of some low-grade, amateur, PLR site thought it was my site because they saw payment come to me...
I used to promote RAPBank nearly 18 months ago. Side benefits are, I get sales passed to me for stuff I've never heard of, seen and certainly never endorsed.
Normally ... random, small, insignificant but still cool payments.
One of those was for a customer who made a purchase for some $10 plr junk offer. And he couldn't find the download link.
He sends ME the support ticket.
I SHOULD have ignored it and moved on. I SHOULD have.
But I figured that means customer is sitting there frustrated, waiting for answers. And that's not cool.
So instead I helped him track down contact info he needed and CCed that merchant.
THAT logic and courtesy lacking dummy (said merchant) writes me back an email trying to "school" me and was apparently offended that I helped HIS customer.
I guess his mom never taught him how to properly write "thank you" so he went with the alternative and sent a truly red-neck ignorant response.
Yup... he'll do great in business.
(And no, I don't have someone who handles support tickets for me since I get about 1 every 2 weeks. :-) )
I take full responsibility...
... a customer of some low-grade, amateur, PLR site thought it was my site because they saw payment come to me...
I used to promote RAPBank nearly 18 months ago. Side benefits are, I get sales passed to me for stuff I've never heard of, seen and certainly never endorsed.
Normally ... random, small, insignificant but still cool payments.
One of those was for a customer who made a purchase for some $10 plr junk offer. And he couldn't find the download link.
He sends ME the support ticket.
I SHOULD have ignored it and moved on. I SHOULD have.
But I figured that means customer is sitting there frustrated, waiting for answers. And that's not cool.
So instead I helped him track down contact info he needed and CCed that merchant.
THAT logic and courtesy lacking dummy (said merchant) writes me back an email trying to "school" me and was apparently offended that I helped HIS customer.
I guess his mom never taught him how to properly write "thank you" so he went with the alternative and sent a truly red-neck ignorant response.
Yup... he'll do great in business.
(And no, I don't have someone who handles support tickets for me since I get about 1 every 2 weeks. :-) )